Privacy Policy

Last updated: August 20, 2026

At TRENCAB, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and delivery/billing address
Payment information (processed securely through our payment providers)
Order history and purchase preferences
Device and browsing information when you visit our website (via cookies and analytics tools)

2. How We Collect Your Information

We collect personal information directly from you when you:

Place an order or create an account
Subscribe to our newsletter or marketing communications
Contact us via email, phone, or our website
Browse our website (automatically, via cookies)

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders, returns, or enquiries
Send you marketing communications (where you have opted in)
Improve our website and customer experience
Comply with legal obligations

4. Disclosure of Your Information

We may share your personal information with trusted third parties, including:

Shipping and logistics providers to fulfil your orders
Payment processors to handle transactions securely
Marketing and analytics platforms to help us improve our services
Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

7. Overseas Disclosure

Some of our third-party service providers may be located overseas (for example, in the United States). By using our website, you consent to your personal information being transferred to and processed in countries outside Australia.

8. Access and Correction

You have the right to access and request correction of the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

9. Marketing Communications

If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly. We comply with the Spam Act 2003 (Cth).

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.